{"id":128,"date":"2026-10-19T11:13:24","date_gmt":"2026-10-19T11:13:24","guid":{"rendered":"https:\/\/hs3dmaterials.com\/?page_id=128"},"modified":"2026-10-19T13:05:07","modified_gmt":"2026-10-19T13:05:07","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/hs3dmaterials.com\/ja\/technical-support\/","title":{"rendered":"\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8"},"content":{"rendered":"<!-- gs-stylemanager -->\n\n\n<section class=\"hvgs-section hvgs-hero alignfull\">\n<img decoding=\"async\" class=\"hvgs-hero-photo\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hvgs-printing-hero.webp\" alt=\"Filament spools and example prints\" loading=\"lazy\"\/>\n\n\n<div class=\"hvgs-wrap\">\n<div class=\"hvgs-hero-copy\">\n<span class=\"hvgs-kicker\">TECHNICAL SUPPORT<\/span>\n\n\n<h1>\n<span>Tell us what<\/span>\n\n\n<span><br \/><\/span>\n\n\n<span>you\u2019re printing.<\/span>\n<\/h1>\n\n\n<p class=\"hvgs-lead\">Get practical guidance for working with our PLA and PETG filaments.<\/p>\n\n\n<div class=\"hvgs-actions\">\n<a class=\"hvgs-btn\" href=\"#support-topics\">\n<span>Browse Support Topics<\/span>\n\n\n<span aria-hidden=\"true\">\u2192<\/span>\n<\/a>\n\n\n<a class=\"hvgs-btn hvgs-btn-outline\" href=\"#hvgs-inquiry\">\n<span>Contact Our Team<\/span>\n\n\n<span aria-hidden=\"true\">\u2192<\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"hvgs-section alignfull\" id=\"support-topics\">\n<div class=\"hvgs-wrap\">\n<div class=\"hvgs-heading\">\n<h2>How We Can Help<\/h2>\n\n\n<p>Choose a topic below or contact our team with your specific situation.<\/p>\n<\/div>\n\n\n<div class=\"hvgs-grid\">\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/material-selection\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><circle cx=\"24\" cy=\"24\" r=\"19\"\/><circle cx=\"24\" cy=\"24\" r=\"12\"\/><circle cx=\"24\" cy=\"24\" r=\"4\"\/><path d=\"M18 5l12 38M5 20l38 8\"\/><\/svg>\n\n\n<h3>\u6750\u6599\u306e\u9078\u629e<\/h3>\n\n\n<p>Choose a material series for your application.<\/p>\n<\/a>\n\n\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/print-settings\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M20 3h8l2 7 7-2 6 7-4 6 4 6-6 7-7-1-2 8h-8l-2-8-7 1-6-7 4-6-4-6 6-7 7 2z\"\/><circle cx=\"24\" cy=\"22\" r=\"8\"\/><\/svg>\n\n\n<h3>Print Setup<\/h3>\n\n\n<p>Review your printer and slicer setup.<\/p>\n<\/a>\n\n\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/color-finish\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M3 13L24 2l21 11-21 11zM5 25l19 10 19-10M5 36l19 10 19-10\"\/><\/svg>\n\n\n<h3>Surface Finish<\/h3>\n\n\n<p>Compare appearances and print results.<\/p>\n<\/a>\n\n\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/contact\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><circle cx=\"24\" cy=\"24\" r=\"19\"\/><circle cx=\"24\" cy=\"24\" r=\"12\"\/><circle cx=\"24\" cy=\"24\" r=\"4\"\/><path d=\"M18 5l12 38M5 20l38 8\"\/><\/svg>\n\n\n<h3>Feeding &amp; Winding<\/h3>\n\n\n<p>Share spool feeding and winding questions.<\/p>\n<\/a>\n\n\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/blog\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M24 3S7 25 7 31a17 17 0 0 0 34 0C41 25 24 3 24 3zM15 29c-2 7 2 11 6 12\"\/><\/svg>\n\n\n<h3>Moisture &amp; Storage<\/h3>\n\n\n<p>Discuss keeping filament dry between prints.<\/p>\n<\/a>\n\n\n<a class=\"hvgs-topic\" href=\"https:\/\/hs3dmaterials.com\/ja\/purchasing-faq\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M5 13l19-10 19 10v23L24 46 5 36zM5 13l19 10 19-10M24 23v23M15 8l19 10\"\/><\/svg>\n\n\n<h3>Packaging &amp; Handling<\/h3>\n\n\n<p>Confirm packaging and handling needs.<\/p>\n<\/a>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"hvgs-section alignfull hvgs-ice\">\n<div class=\"hvgs-wrap\">\n<div class=\"hvgs-heading\">\n<h2>Before You Contact Us<\/h2>\n\n\n<p>The following information helps us understand your situation.<\/p>\n<\/div>\n\n\n<div class=\"hvgs-grid\">\n<div class=\"hvgs-step\">\n<div class=\"hvgs-number\">01<\/div>\n\n\n<h3>Printer &amp; slicer<\/h3>\n\n\n<p>Tell us your printer model and slicer software.<\/p>\n\n\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hs-resource-printing.webp\" alt=\"Printer &amp; slicer\" loading=\"lazy\"\/>\n<\/div>\n\n\n<div class=\"hvgs-step\">\n<div class=\"hvgs-number\">02<\/div>\n\n\n<h3>Material &amp; settings<\/h3>\n\n\n<p>Share the material series and settings used.<\/p>\n\n\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hs-resource-materials.webp\" alt=\"Material &amp; settings\" loading=\"lazy\"\/>\n<\/div>\n\n\n<div class=\"hvgs-step\">\n<div class=\"hvgs-number\">03<\/div>\n\n\n<h3>Photos of the issue<\/h3>\n\n\n<p>Send clear photos or videos that show the problem.<\/p>\n\n\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hvgs-evaluation.webp\" alt=\"Photos of the issue\" loading=\"lazy\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"hvgs-section alignfull\" id=\"hvgs-inquiry\">\n<div class=\"hvgs-wrap\">\n<div class=\"hvgs-split\" style=\"align-items:start\">\n<div>\n<h2>Get Technical Support<\/h2>\n\n\n<p class=\"hvgs-lead\">Fill in the form and tell us about your printing issue.<\/p>\n\n\n<p>Please include the material series, your printer and the observed issue. Our team will review your information and discuss the next step.<\/p>\n\n\n<a class=\"hvgs-linkrow\" href=\"https:\/\/hs3dmaterials.com\/ja\/print-settings\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M10 3h19l10 10v32H10zM29 3v12h10M17 23h15M17 30h15M17 37h10\"\/><\/svg>\n\n\n<div>\n<h3>\u5370\u5237\u8a2d\u5b9a<\/h3>\n\n\n<p>A practical setup and evaluation process.<\/p>\n<\/div>\n\n\n<span aria-hidden=\"true\">\u2192<\/span>\n<\/a>\n\n\n<a class=\"hvgs-linkrow\" href=\"https:\/\/hs3dmaterials.com\/ja\/material-selection\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M10 3h19l10 10v32H10zM29 3v12h10M17 23h15M17 30h15M17 37h10\"\/><\/svg>\n\n\n<div>\n<h3>\u6750\u6599\u306e\u9078\u629e<\/h3>\n\n\n<p>Compare documented PLA and PETG series.<\/p>\n<\/div>\n\n\n<span aria-hidden=\"true\">\u2192<\/span>\n<\/a>\n\n\n<a class=\"hvgs-linkrow\" href=\"https:\/\/hs3dmaterials.com\/ja\/purchasing-faq\/\">\n<svg class=\"hvgs-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M10 3h19l10 10v32H10zM29 3v12h10M17 23h15M17 30h15M17 37h10\"\/><\/svg>\n\n\n<div>\n<h3>\u8cfc\u5165\u306b\u95a2\u3059\u308bfaq<\/h3>\n\n\n<p>Materials, packaging and common questions.<\/p>\n<\/div>\n\n\n<span aria-hidden=\"true\">\u2192<\/span>\n<\/a>\n<\/div>\n\n\n<div class=\"hvgs-form-shell\">\n<h3>Technical Support Inquiry<\/h3>\n\n<div class='fluentform ff-default fluentform_wrapper_1  ff_guten_block ff_guten_block-1 ffs_default_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">\u705e\u7db2 \u59ab \u6d94 \u6769<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='128' \/><input type=\"hidden\" id=\"_fluentform_1_fluentformnonce\" name=\"_fluentform_1_fluentformnonce\" value=\"45ce3665d2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ja\/wp-json\/wp\/v2\/pages\/128\" \/><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_input_text' id='label_ff_1_input_text'>\u540d\u524d<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" placeholder=\"\u540d\u524d\" data-name=\"input_text\" id=\"ff_1_input_text\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_email' id='label_ff_1_email'>\u30e1\u30fc\u30eb<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_1_email\" class=\"ff-el-form-control\" placeholder=\"\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\" autocomplete=\"email\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_phone' id='label_ff_1_phone'>\u96fb\u8a71\/\u30e2\u30d0\u30a4\u30eb<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" placeholder=\"\u30e2\u30d0\u30a4\u30eb\u756a\u53f7\" data-name=\"phone\" id=\"ff_1_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_message' id='label_ff_1_message'>\u3042\u306a\u305f\u306e\u30e1\u30c3\u30bb\u30fc\u30b8<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_message\" name=\"message\" id=\"ff_1_message\" class=\"ff-el-form-control\" placeholder=\"\u3042\u306a\u305f\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_1 .ff-btn-submit:not(.ff_btn_no_style) { background-color: var(--fluentform-primary); color: #ffffff; }<\/style><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"\u30d5\u30a9\u30fc\u30e0\u3092\u9001\u4fe1\u3057\u307e\u3059\">\u30d5\u30a9\u30fc\u30e0\u3092\u9001\u4fe1\u3057\u307e\u3059<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"ja\"\/><\/form><div id='fluentform_1_errors' class='ff-errors-in-stack ff_form_instance_1_1 ff-form-loading_errors ff_form_instance_1_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_1_1 = {\"id\":\"1\",\"ajaxUrl\":\"https:\\\/\\\/hs3dmaterials.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_1_1\",\"form_id_selector\":\"fluentform_1\",\"rules\":{\"input_text\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":false,\"global_message\":\"\\u6b64\\u5b57\\u6bb5\\u5fc5\\u987b\\u5305\\u542b\\u6709\\u6548\\u7684\\u7535\\u5b50\\u90ae\\u7bb1\\u5730\\u5740\"}},\"phone\":{\"required\":{\"value\":true,\"global\":true,\"message\":\"This field is required\",\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"},\"valid_phone_number\":{\"value\":false,\"global\":true,\"message\":\"Phone number is not valid\",\"global_message\":\"\\u7535\\u8bdd\\u53f7\\u7801\\u65e0\\u6548\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            <\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"hvgs-section alignfull\">\n<div class=\"hvgs-wrap\">\n<div class=\"hvgs-heading\">\n<h2>More Support Resources<\/h2>\n\n\n<p>Explore helpful information for your printing experience.<\/p>\n<\/div>\n\n\n<div class=\"hvgs-grid\">\n<article class=\"hvgs-card\">\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hs-resource-materials.webp\" alt=\"Material Selection\" loading=\"lazy\"\/>\n\n\n<div class=\"hvgs-card-copy\">\n<h3>\u6750\u6599\u306e\u9078\u629e<\/h3>\n\n\n<p>PLA \u3068 PETG \u306b\u3064\u3044\u3066\u5b66\u3073\u3001\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u9069\u5207\u306a\u6750\u6599\u3092\u898b\u3064\u3051\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n<a class=\"hvgs-link\" href=\"https:\/\/hs3dmaterials.com\/ja\/material-selection\/\">Read More \u2192<\/a>\n<\/div>\n<\/article>\n\n\n<article class=\"hvgs-card\">\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hs-resource-printing.webp\" alt=\"Print Settings\" loading=\"lazy\"\/>\n\n\n<div class=\"hvgs-card-copy\">\n<h3>\u5370\u5237\u8a2d\u5b9a<\/h3>\n\n\n<p>\u4e00\u8cab\u3057\u305f\u5370\u5237\u306e\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u30d7\u30ed\u30bb\u30b9\u3002.<\/p>\n\n\n<a class=\"hvgs-link\" href=\"https:\/\/hs3dmaterials.com\/ja\/print-settings\/\">Read More \u2192<\/a>\n<\/div>\n<\/article>\n\n\n<article class=\"hvgs-card\">\n<img decoding=\"async\" src=\"https:\/\/hs3dmaterials.com\/wp-content\/uploads\/2026\/10\/hs-resource-finishes.webp\" alt=\"Color &amp; Finish\" loading=\"lazy\"\/>\n\n\n<div class=\"hvgs-card-copy\">\n<h3>\u30ab\u30e9\u30fc&amp;\u30d5\u30a3\u30cb\u30c3\u30b7\u30e5<\/h3>\n\n\n<p>\u88fd\u54c1\u306e\u8272\u3068\u8868\u9762\u4ed5\u4e0a\u3052\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n<a class=\"hvgs-link\" href=\"https:\/\/hs3dmaterials.com\/ja\/color-finish\/\">Read More \u2192<\/a>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".hvgs-section{display:flex;justify-content:center;flex-direction:column;align-items:center;padding-right:var(--wp--spacing--side,min(3vw,24px));padding-left:var(--wp--spacing--side,min(3vw,24px));padding-top:76px;padding-bottom:76px;margin-top:0;margin-bottom:0;position:relative;box-sizing:border-box;background:#fff;color:#071e48;font-family:Arial,Helvetica,sans-serif;font-size:17px;line-height:1.5;--hvgs-navy:#071e48;--hvgs-teal:#00b5b4;--hvgs-ice:#eff9fe}\n.hvgs-wrap{width:var(--wp--style--global--wide-size,1290px);max-width:100%;box-sizing:border-box}.hvgs-section h1{font-size:clamp(40px,4.1vw,68px);line-height:1.06;letter-spacing:-1.9px;color:#071e48;font-weight:750;margin:0 0 24px}.hvgs-section 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