Filament spools and example prints
PURCHASING FAQ

Answers before
your first order.

Find clear answers about materials, samples, customization, orders and support.

Materials Samples Customization Orders Support
Which materials do you offer?

We offer PLA and PETG filament families. PLA includes Basic, Silk, Dual-color Silk, Rainbow Silk and Matte. PETG includes Solid Color, Rainbow, Matte and Crystal.

Can I request samples?

Yes. Share the material, finish, color and delivery country with our team. Sample availability, fees and shipping are confirmed with you.

Can I customize colors and packaging?

Discuss custom colors, spools, labels and packaging with our team. Confirm the specifications and physical samples before production.

What is the standard filament diameter?

The documented diameter is 1.75 mm ±0.02 mm. Standard net weight is 1 kg per spool ±3%.

How do I confirm the minimum order?

Check the product details and contact our team to confirm the minimum order for your chosen series, colors and packaging.

What information should I send for a quote?

Please provide the material series, finish, color requirements, quantity, spool and packaging needs, application and delivery country.

Is technical support available?

Share your material series, printer and slicer, the settings used and clear photographs of the observed issue with our team.

Still have questions?

Our team is ready to discuss your specific needs.

Request a Sample